COVID-19 Update
30 September 2020
PLEASE NOTE

Face coverings/mask wearing is compulsory and must be worn in our reception and all communal areas by both guests and staff members.

We understand that for various reasons some individuals are exempt from wearing a covering, in this instance an exemption card should be carried (which can be gained from the government website) and presented to the reception team on arrival. If you do not have a card, you will be directed to your pod/pitch immediately and asked to access the government website and arrange an exemption card on a mobile - we need to provide a safe environment following the government guidelines.

If guests refuse to wear a mask and have no exemption certificate, they will be refused access to any communal area.

For those who are checking in at reception and are able to wear a covering but unable to provide your own, you will be required to pay 50 pence a mask .

Welcome back to Lady Heyes Holiday Park.

As you know we are a family run business and pride ourselves in helping you make family memories. We are following government guidelines, as well as other measures which have been put in place by health and safety representatives. We need your cooperation during this time to ensure everyone on site stays safe and follows these guidelines.

As we have had such high demand, we have made the decision to allow the communal facilities to be open. For us to do this, you must follow the government guidelines and adhere to the measures that we have put in place to help us achieve a safe and healthy environment. We have blocked off every other toilet, sink and shower and the facilities will undergo a deep clean twice a day as well as regular checks by staff members.

If you do have your own on board facilities we do strongly encourage you to make use out of these.

As always, children must be supervised by a parent or legal guardian. If they are found without supervision, they will be sent back to where they are staying. Our outdoor play area will remain closed until further notice to ensure that no one is breaching the 2m distance rule.

Our toilet and shower facilities will have a one in one out system and a one-way inside which you must follow. Hands are to be washed before and after use of our toilet and shower facilities and 2 m distance should always be in place where possible. Hand driers will not be in use across the site so please provide your own drying facilities.

Our laundry facility will be open during office hours and to only hold a maximum of 1 person at a time.

Guests/Day Visitors will not be permitted to come on to site. Customers who have paid to stay will be permitted only to use the facilities allocated to them and them alone, to ensure that we comply with health and safety regulations. This means any pods/pitches booked together will not be permitted to share hot tubs or allowed in each other's accommodation, whether you live in the same household or are in a bubble. We hope that you will understand these temporary changes to our rules and regulations so that we can ensure a safe environment for all customers and staff.

We are willing to honour previously made group bookings, but will not be accepting any new group bookings. This is to ensure that social distancing is maintained between guests. Any gatherings in areas between pitches/glamping accommodations will be dispersed.

Our site wardens are on site 24/7 to ensure a safe environment for everyone. We do not tolerate antisocial behaviour and if you do not follow our measures that we have in place due to government instruction you will be asked to leave.

On arrival, we require every guest staying on site to have their temperature taken. This includes children and infants. We are not permitted to go to customer vehicles to take temperatures so everyone is to come down to reception and then 1 guest will be permitted into reception to check in. We require everyone coming into reception and using communal areas to wear a face mask.

Please remember to respect others around you and have patience as we are doing our best so we can provide the communal facilities for you during your stay.

Thank you for your cooperation,

The Lady Heyes Team

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