FAQ's
General
What time is check in?
Glamping check in is from 2pm and touring and tent check in is from 12pm.
What time is check out?
Glamping check out is strictly 10am and touring check out is 12 noon.
Do you offer late checkout?
We do not offer late check out for GLAMPING. However, we can offer late check out for our touring pitches (depending if the pitch is available for a late check out therefore this is agreeable on the morning of departure only).
What is the latest check in time?
Please call on the day of arrival to find out the latest check in time specific to your arrival date.
Do you accept group bookings?
Please see our terms and conditions regarding bookings for glamping here:
Glamping Terms and Conditions
and touring here:
Touring Terms and Conditions
Glamping
Do all the glamping pods come with hot tubs?
Yes, all of our glamping accommodations have hot tubs to be used exclusively by the customer who has hired it.
What is the minimum stay during weekends?
Friday - Sunday 2 night minimum (3 night minimum for bank holiday weekends)
Can I bring my own portable BBQ?
Yes, if they are raised off the ground.
Can I burn coal/kindling on the fire pit?
No, we only allow fire safety logs to be burned onsite, these are purchasable from reception.
Do you have pods that will accommodate more than 2 adults?
No, the maximum occupancy to a pod is 2 adults only in all of our accommodation, we can accommodate up to a maximum of 2 adults and 2 children in our family accommodation only.
Do the pods have cooking facilities?
They do not have any cooking facilities; they are all equipped with a fridge and kettle and an area outside to use a BBQ.
Do you provide cutlery and crockery?
No, you will need to provide your own.
Are the hot tubs sheltered/can I bring a gazebo?
The hot tubs are open to the elements; you may bring your own gazebo if you wish. Weather permitted.
Will the hot tubs be ready to use on arrival?
We will endeavor to ensure that this process is completed in time for your arrival, however from time to time there may be a delay due to measures out of our control- this won't affect your ability to check in to the accommodation and we will strive to ensure completion as soon as is safe and practical to do so.
Are bedding and towels provided?
All bed linen is provided. Depending on your accommodation you may need to provide your own towels. The Original glamping pods and Stagecoaches DO NOT have towels provided.
Do you allow pets in the glamping pods?
We do not allow pets in any of our glamping accommodations.
When do we pay the remaining balance?
The remaining balance for glamping bookings is always due 2 weeks prior to your arrival. You will need to make this payment yourself via the balance request link that is sent to you. We will attempt to contact you to remind you when this payment is due. You can pay sooner than the due date by calling us in the office on 01928 788557. If you do not pay in the required timeframe your booking will be removed from the system and resold.
Is the £30 deposit re-fundable?
Your £30 deposit is deducted from your overall amount. This is not refundable. Please check the payment terms and conditions prior when making a booking.
Can I bring my own cooking facilities?
We do not allow customers to bring their own cooking facilities i.e. toasters and microwaves; this is due to health and safety reasons.
Do you offer anything for special occasions?
At the moment we do not offer any decoration packages etc. But you are more than welcome to send some decorations to us, and we will ensure your pod is decorated for you on arrival. Please be aware that we will not be liable if the decorations do not get to us in time for your arrival. We will soon be offering hampers for special occasions, watch this space!
Touring
What size are your camping/caravan pitches?
Our touring pitches are approximately 9m X 5m and our camping pitches are 10m X 5m. Please speak with a member of our team when making your booking if you have certain pitch preferences or requirements.
Are your touring pitches fully serviced?
Every pitch onsite has electric hook up and fresh water access; some have grey water drainage on a post at the front of the pitch. There is also an Elsan point for waste on the site and various access points for grey water drainage.
Do you offer caravan and camping club discount?
We advertise alongside the caravan and camping club; however, we do not offer any discounts and instead just one price for all.
Do you have 'Super' caravan pitches?
We do not offer 'Super' pitches as our service posts are located at the front of the pitch which may mean you need to provide an extension for your drainage and water hose and EHU cable. Due to our location our landscape is slightly sloped so we would recommend that some pitches would benefit from levelling blocks, and we would recommend to our customers to bring these where possible.
Can we have fires on the touring/camping?
You may have BBQs/fires as long as you provide your own fire pits and they are raised off the ground, site policy is to only burn safety fire logs, no real fire wood or kindling. Safety fire logs can be purchased at reception.
Can we pitch a tent on the touring field?
We cannot allow tents on our touring field, tents must be pitched on our camping field only.
Do you allow motorhomes/campervans onsite?
Yes, we allow motorhomes and campervans onsite.
Are awnings allowed?
We do allow awnings onsite attached to your caravan or motorhome and this is included in your pitch fee.
Do your pitches have electric hook up?
Yes, all our pitches are serviced with electric hook up and this is included in your pitch fee.
Can I tow my caravan with a work van?
You may tow your caravan to site and your pitch with a work van. However, if your van has any signage, images, logos etc., once you have pitched up please park the van on the main carpark by reception due to licensing reasons. Any commercial type vans without windows at the back will also not be permitted to stay on the touring field, please consult management if in doubt.
Do you have caravans to hire out onsite?
We do not hire out caravans. We are a touring site, so you need to bring your own touring caravan.
Can I have a pup tent on my pitch?
You may have a pup tent on your pitch but please only use this for storage. We do not allow customers to use this as an extra sleeping space.
Do you offer caravan storage?
We are not a storage facility, so this is not an option to leave your unity at our site. We do offer a service called store and stay which allows you to leave your unit from one weekend to the other. Please enquire with our touring manager for further information.
Do you have seasonal pitches?
Yes we do offer seasonal pitches, due to high demand there is often a long waiting list once applied for them. Please contact our reception if you wish to be considered.
Localities
Is there anywhere to eat and drink on site?
Yes the Vintage Teapot is open daily serving breakfast from 9am, afternoon tea, cakes and lunches throughout the day. Evening times vary dependant on the time of year, please enquire with Julie and the team who will be waiting to give you a warm welcome, 01928 778539.
Where is the nearest cash machine?
The nearest cash machine is in Frodsham town centre. 5-minute drive away from site.
Where is the nearest convenience shop?
The nearest convenience store is a 5-minute drive to Frodsham. There you will find a Sainsbury's local and Morrisons. Kinglsey village is also local to us and they have a Co-Op and a Post Office.
Where is the nearest train station?
Frodsham train station is located approx. 1.5 miles away from site and has easy access links to Chester, North Wales, Warrington, and Manchester and beyond.
Do taxis run to the site?
Taxis are readily available in the local area; we can call you one from reception if needed. We recommend District Taxis contactable on 01928 733733.
We hope that we have covered any initial enquiries that you may have, feel free to contact us directly if there is anything further that you would to know as we'd be happy to help with planning your holiday!
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