We are still receiving a high level of emails and messages therefore our response time is a little longer than usual and we are also working with reduced numbers of staff to ensure social distancing so we thank you for your patience. We will respond to you as soon as we can and in the order that we have received.
Please continue to process any new bookings online via our website, our phone lines are open if you need to urgently speak directly with a member of our team regarding existing bookings and we do invite those who have a credit with us to rearrange your booking by calling reception.
We look forward to welcoming you all.
The Lady Heyes Team.
Customers can make their own decisions with regards to face coverings. Lady Heyes would like to encourage that although face masks are not compulsory, that our guests would be courteous to wear them in enclosed or crowded spaces out of respect for others. Our guest's safety is paramount and with cases continuing to rise would urge you to wear a face covering in communal shower and toilet facilities and if you have your own personal facilities to use them rather than communal areas.
All facilities in communal areas are open, with a one-way system remaining in place as well as signage for face coverings and social distancing in communal areas remaining and we will encourage guests to continue with this.
As before, a minimum no of 2 guests in reception (1 per booking) and we will still be carrying out temperature checks on all staying customers.
Visitors are now allowed on site. All visitors must be signed in and temperature checked upon their arrival and be off site by 8pm. Failure to do this will result in visitors being asked to leave.
Keep safe and be alert.
The Lady Heyes Team