COVID-19 Update
20 May 2021
Since our reopening on 12th April 2021 we have been truly humbled by the support and warmth of all our wonderful customers visiting the site, it is great to see you all again and we thank you for your continued loyalty.

We are still receiving a high level of emails and messages therefore our response time is a little longer than usual and we are also working with reduced numbers of staff to ensure social distancing so we thank you for your patience. We will respond to you as soon as we can and in the order that we have received.

Please continue to process any new bookings online via our website, our phone lines are open if you need to urgently speak directly with a member of our team regarding existing bookings and we do invite those who have a credit with us to rearrange your booking by calling reception.

We look forward to welcoming you all.

Kindest regards
The Lady Heyes Team.

Facility Provisions

In view of current COVID-19 guidelines, please note the following information:

All staying customers must report to reception on arrival for a temperature test.

Unless exempt, please wear a mask in all indoor communal areas this includes the reception, laundry room and toilet and shower blocks.

Visitors to staying customers will not be permitted to come on to site at this time.

Customers who have paid to stay on a pitch/in a pod will be permitted only to use the facilities allocated to them and them alone, to ensure that we comply with health and safety regulations.

This includes the sharing of hot tubs or entering in and out of each area for e.g. camping customers congregating in glamping areas or glampers congregating or entering in and out of different areas that they are not staying in.

As always, we do not permit groups to stay on site. These rules are stated in your booking terms and conditions.

Our communal toilet and shower blocks are open and we ask that the procedures that are put in place are followed when using these facilities this includes using the one way system and social distancing at all times.

The children's play is open, children must be supervised at all times whilst using this facility to ensure social distancing and safe play..

We hope that you will understand these temporary changes to our rules and regulations so that we can ensure a safe environment for all customers and staff. Please be courteous to all other holiday makers and our team whilst we navigate these changes.

These regulations that we have in place are based on government implemented guidelines and we will ensure that as regulations change we will ensure our policies are updated.

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