Since the announcement we have been inundated with queries and we are very excited to have a date to work toward, therefore due to the high level of emails and messages our response time is a little longer than usual so we thank you for your patience we will respond to you as soon as we can and in the order that we have received them.
Please continue to process any new bookings online via our website, our phone lines will reopen 7th/8th and 9th April if you need to urgently speak directly with a member of our team regarding existing bookings, we will be contacting those bookings with an outstanding balance so please be patient with us.
We are very much looking forward to welcoming all our customers old and new, until then stay safe everybody.
The Lady Heyes Team.
In view of current COVID-19 guidelines, please note the following information:
For the time being, the Laundry room and children's play area will remain closed until further notice.
Touring at Lady Heyes Holiday Park can reopen from 12th April providing that customers are able to use their own toilet and shower facilities during this time. Our communal toilets and showers will not reopen until 17th May in line with the government guidelines.
Our camping field will remain closed until the 17th May 2021 at the earliest. Due to government roadmap, stating self catering and holidays lets can open, so self contained. Therefore we cannot offer our campers any communal shower and toilet facilities. We will keep you updated and hope to see you very soon. If you have processed a booking already for before the 17th May we will contact you shortly to inform you of your directions going forward.
In line with the government guidelines our communal toilet/shower blocks will operate slighlty differently until we can reopen them fully from the 17th May in line with government guidelines in place.
Original Glamping / Stagecoaches
Temporary facilities for private toilet use and hand wash facilities will be provided to customers booking these facilities that don't include the amenities inside the accomodations. Showers will be available during limited times and will run on a pre-book basis so that we can ensure a deep clean between customer use.
We are taking you back to your festival days for a couple of weeks until we can fully open all of our facilities. We are keen to re-open all of our glamping facilities to accommodate the demand and for some normality for the business. We have had to really think about what we can offer and here it is: each pod will have a porta loo allocated for their personal use for the duration of their stay. After each stay the porta loos will be deep cleaned and serviced. You have running hot and cold water on the exterior of the pod and have an allocated wash bowl and jug for your use along with hand sanitiser station at each pod. This is a new look for glamping but the only way we can open up this accommodation and keep all our guests safe is to ensure you are in your household bubble. If you need further information please email . If this does not appeal to you and you have a booking you can rebook your stay for a future date.
Toilet and hand wash facilities available in the accommodation. Showers will be available during limited times and will run on a pre-book basis so that we can ensure social distancing and deep cleaning regime between each family. Further access information will be provided on arrival to the site.
Superior and Windsor pods
Toilet/shower and hand wash facilities available in the accomodation.